Refund policy

At ClothesForum, we believe in delivering a hassle-free shopping experience to our customers. However, we understand that sometimes things might not go as planned, and you may want to return a product. In such cases, we have a clear and transparent refund policy in place.

Our refund policy is as follows:

1. Damaged or Defective Products: If you receive a damaged or defective product, we request you to contact us within 48 hours of delivery. We will arrange for a return pickup and initiate a refund or replacement as per your preference.

2. Incorrect Products: If you receive a product that is different from what you had ordered, please contact us within 48 hours of delivery. We will arrange for a return pickup and initiate a refund or replacement as per your preference.

3. Size Exchange: In case you ordered a wrong size, we offer a size exchange facility. You need to contact us within 48 hours of delivery, and we will arrange for a return pickup. Once we receive the product, we will send you the correct size.

4. Returns due to personal reasons: If you want to return a product for personal reasons, such as not liking the color or design, we accept such returns as well. However, we request you to contact us within 48 hours of delivery. In such cases, the return shipping cost will be borne by the customer.

5. Refund Processing: Once we receive the returned product, we will initiate the refund process within 48 hours. The refund will be processed through the same mode of payment used during the purchase. Depending on your bank or card issuer, the refund may take up to 7-10 working days to reflect in your account.

We reserve the right to reject a refund request if the product is returned in a damaged or used condition. The decision of ClothesForum regarding any refund or replacement request will be final.

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team.